Refund policy

Thank you for shopping with Chérie. Because our products are personal-care and beauty items, this policy explains exactly what can and cannot be returned. Please read it before requesting a return.

Return Window

You have 14 days after receiving your item to request a return for an eligible item (see below). Requests made after 14 days cannot be accepted.

What Can Be Returned

Because our products are beauty and personal-care goods, we can only accept returns in the following cases:

  • The item arrived damaged
  • The item is defective
  • You received the wrong item

If any of these applies, please contact us within 7 days of delivery at support@cheriestrands.com with your order number and a photo of the issue, so we can make it right.

What Cannot Be Returned

For health and hygiene reasons, the following are final sale and cannot be returned or refunded for change of mind or dissatisfaction with results:

  • All beauty and personal-care products (shampoo, conditioner, masks, serums, and similar), once opened or used
  • Free or promotional gifts included with an order (these have no cash value and are not refundable)
  • Sale items and gift cards

Hair-care results develop over several weeks of consistent use. If you're not seeing the results you hoped for, please reach out before requesting a return — we're happy to share usage guidance to help you get the most from your products.

How to Start an Eligible Return

  1. Email support@cheriestrands.com within the windows above with your order number and details (and a photo, for damaged/defective/wrong items).
  2. If your return is approved, we'll email you a prepaid return shipping label and instructions on where to send your package.
  3. Do not ship anything back before receiving approval — items sent without an approved request will not be accepted.

Return address (approved returns only): 13991 SW 144th Ave, Suite 305, Miami, FL 33186

Refunds

Once we receive and inspect an approved return, we'll email you to confirm whether the refund is approved. If approved, your refund is issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Original shipping charges are non-refundable except where the return is due to our error (a damaged, defective, or wrong item).

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@cheriestrands.com.

Exchanges

The fastest way to get what you want is to request an eligible return, and once it's approved, place a new order for the item you'd like.

Questions

LuxeStrands LLC d/b/a Chérie Email: support@cheriestrands.com 13991 SW 144th Ave, Suite 305, Miami, FL 33186 www.cheriestrands.com