Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.
Processing times may be extended during peak periods, promotions, or holidays.

Shipping Methods & Estimated Delivery Times

We offer the following shipping options within the United States:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Delivery timelines are estimates and begin once the order has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and delivery destination.
All applicable shipping charges will be clearly displayed before you complete your purchase.

Shipping Carriers

Orders are shipped using reliable carriers such as USPS, UPS, or FedEx, depending on availability and destination.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking details to update.

International Shipping                                                   

We currently ship within the United States only.                                                  

Incorrect Address & Lost Packages

Please ensure your shipping address is accurate at checkout.
LuxeStrands LLC d/b/a Chérie is not responsible for delays, lost packages, or delivery issues resulting from incorrect address information provided by the customer.

Contact Information

For shipping-related questions, please contact:

LuxeStrands LLC d/b/a Chérie
Email: support@cheriestrands.com                                          Website: www.cheriestrands.com
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Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.